Chat Analyzer
Deep analysis of your conversations — peak hours, top topics, language distribution, sentiment trends, and actionable recommendations.
Chat Analyzer
Chat Analyzer processes your conversation data and generates a structured report covering visitor behavior, topic distribution, peak hours, language breakdown, and sentiment trends — giving you the insights you need to continuously improve your agent.
Peak Hours
Discover when your visitors are most active. Know exactly when your agent needs to perform at its best.
Top Topics
See which subjects come up most often. Identify knowledge gaps and Intent opportunities before they become problems.
Language Distribution
Find out which languages your visitors are actually using — and prioritize which ones to add to your Knowledge Base.
Sentiment Trends
Understand whether visitors are satisfied, frustrated, or neutral — and track how sentiment changes as you improve your agent.
Actionable Recommendations
The report includes specific suggestions — what to add to the KB, which questions to turn into Intents, where the agent is struggling.
Track Progress
Run monthly and compare reports over time. Improvements in sentiment and topic coverage show your training is working.
⚙️ How to use it
- Go to AI Tools in the admin panel and open Chat Analyzer
- Select the agent and date range to analyze
- Click Run — report generates in 30–60 seconds depending on data volume
- Read the full analysis and act on the recommendations
- Run again next month and compare — track your improvement over time
💡 When to run it
- After first month — get your baseline. Understand where you stand before making changes.
- After KB or Intent updates — measure whether your changes improved sentiment and reduced unanswered questions.
- Monthly routine — treat it like a performance review for your agent. Consistent improvement compounds over time.
- Before plan renewals — prove the ROI of your AI support setup with real data.
Know exactly how your agent is performing.
Chat Analyzer is a one-time purchase available on Basic plan and above.
See Pricing →